Tag Archives: Publishing

Barnes & Noble and the Customer Experience

Yesterday, I ranted a bit about how closed Amazon is with their Kindle platform.  Now I am going to compliment them on their customer service – every time I have ordered from them, the experience has been fast, fair-priced, and full service.
Contrast that against my experience this weekend at one of the old big-box retailers [...]

The Amazon Kindle is still officially CLOSED, despite the open sign

Image via Wikipedia

Well, now it’s official – Amazon has finally broken a tiny crack in the tough outer shell of their Kindle, a nearly microscopic one… the BIG news about allowing lending your Kindle eBooks from one device to another is official.
The upshot is that I can now choose to make the eBooks that I [...]